Refund Policy

Last updated on January 8, 2025

This is a template refund policy. Please consult a lawyer for your own refund policy.

This Refund Policy describes Contentzilla’s policy regarding refunds for our services. Please read this policy carefully before making a purchase.

Applicable Pricing Plans
Subscription Terms
Cancel at Any Time
Refund Eligibility
How to Request a Refund
Processing Time
Refund Method
Late or Missing Refunds
Non-Refundable Items
Credit Expiry
Chargebacks
Transparency and Fairness
Changes to This Policy
Contact Us

Applicable Pricing Plans

Contentzilla provides refunds, upon request and at our own discretion, which are applicable to the following pricing options:

Pay as You Go (one-time payment)
Subscription Plans (monthly or annual payment)
Enterprise Plans (monthly or annual payment)

Learn more about current pricing on our pricing page.

If a refund is processed for any of the above-noted pricing plans, all remaining credits in the associated account will automatically expire and be invalid. To continue using Contentzilla, you will need to complete payment for a new Contentzilla pricing plan.

Subscription Terms

Recurring Billing

By purchasing a subscription to Contentzilla, you agree to recurring billing at the interval you selected (e.g., monthly, annually) until you cancel. Your subscription will automatically renew at the end of each billing period unless you cancel it.

One-Time Payments

By making a purchase through the Pay as You Go plan, you agree to a one-time payment processed on the date of purchase. One-time payments do not automatically renew.

Price Changes

We reserve the right to change our pricing at any time. We will provide you with at least 30 days’ notice of any price increases. If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect.

Cancel at Any Time

You may cancel your Contentzilla subscription at any time through your account settings or by contacting us at contact@contentzilla.com.

Once you cancel:

Your subscription will not renew at the end of the current billing period
Your monthly credits and features will be available until the end of the current subscription period
You will continue to have access to paid features until the end of your current billing cycle
You will not be charged for future billing periods

Cancellation does not entitle you to a refund for the current billing period unless otherwise specified in this policy.

Refund Eligibility

Refunds are reviewed on a case-by-case basis, and a partial or full refund may be granted at our discretion for the following reasons:

Service Disruptions

If our services experience significant disruptions or downtime that prevent you from using the services you paid for, you may be eligible for a refund or credit.

Billing Errors

If you were charged incorrectly due to a billing error on our part, we will issue a full refund for the incorrect charge.

Duplicate Charges

If you were charged multiple times for the same service, we will refund the duplicate charges.

Unauthorized Charges

If you believe a charge was made without your authorization, please contact us immediately. We will investigate and, if confirmed, issue a refund.

Other Circumstances

We may provide refunds in other circumstances at our sole discretion, including:

Technical issues that prevent you from using the services
Changes to our services that materially affect the value you received
Other exceptional circumstances as determined by us

EU Consumer Rights (14-Day Withdrawal Period)

FOR CUSTOMERS IN THE EUROPEAN UNION, EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND:

Under EU Consumer Rights Directive 2011/83/EU and equivalent local laws, you have the right to withdraw from your purchase within 14 days without giving any reason.

Your Withdrawal Rights

Withdrawal Period: 14 days from the date of purchase or contract conclusion
No Reason Required: You do not need to provide a reason for withdrawal
Full Refund: If eligible, you will receive a full refund of all payments made
Refund Timing: We will refund you within 14 days of receiving your withdrawal notice

How to Exercise Your Withdrawal Right

To exercise your 14-day withdrawal right, please email us at contact@contentzilla.com with:

Subject line: “EU Withdrawal Right”
Your name and account email address
Date of purchase
Clear statement that you wish to withdraw from the contract

You may also use the model withdrawal form available below, though it is not mandatory.

Exceptions to Withdrawal Right

IMPORTANT: Your withdrawal right may be lost in the following circumstances:

Digital Content Already Accessed: If you have requested immediate access to digital content (our AI services, account features, etc.) and:
- You expressly consented to immediate access during purchase or signup
- You acknowledged that you would lose your withdrawal right by accessing the service
- You have already begun using credits, AI features, or other digital content
Fully Performed Service: If we have fully performed the service with your prior express consent and acknowledgment that you would lose your withdrawal right once the service is fully performed

What This Means in Practice

If you haven’t used any services: Full 14-day withdrawal right applies - you can get a complete refund, no questions asked
If you’ve accessed your account but not used credits/services: Withdrawal right may still apply - contact us to discuss
If you’ve used AI credits or services: Withdrawal right is waived (you acknowledged this during signup), but you may still request a discretionary refund as outlined in our general refund policy

Model Withdrawal Form

To: Contentzilla
Email: contact@contentzilla.com

I hereby give notice that I withdraw from my contract for the following service:
- Ordered on [date]
- Name: [your name]
- Email: [your email address]
- Date: [today's date]

Signature (if paper form): _________________

Additional EU Consumer Rights

As an EU consumer, you also have rights under the EU Consumer Rights Directive regarding:

Transparency: Clear information about the service before purchase
Information Requirements: We provide all required pre-contractual information
Unfair Terms: Protection against unfair contract terms
Consumer Protection Laws: Your local consumer protection laws may provide additional rights

If you believe your consumer rights have been violated, you may contact:

Your local consumer protection authority
European Consumer Centre (ECC): https://ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_en

Time Limits

Refund requests should be submitted within a reasonable time after the purchase or issue occurs. We may deny refund requests submitted more than 90 days after the original purchase date, except in cases of billing errors, unauthorized charges, or EU withdrawal rights.

How to Request a Refund

Step 1: Submit a Refund Request

To request a refund, please contact us at contact@contentzilla.com with the following information:

Your name and email address associated with your account
The reason for your refund request
The date and amount of the purchase
Whether you are requesting a full refund to your original payment method or an account credit (which may be available and is determined on a case-by-case basis)
Any relevant documentation or screenshots

Step 2: Review Process

Once we receive your request, our team will:

Review your request and account information
Verify the purchase and circumstances
Determine eligibility based on this Refund Policy
Contact you with our decision within 5-10 business days

Step 3: Refund Processing

If your refund request is approved:

The refund will be processed and applied to the original payment method used during purchase
You will receive a confirmation email when the refund is processed
Refunds typically appear in your account within 5-10 business days, though processing times may vary depending on your payment provider

Processing Time

Refund requests are typically reviewed and processed within 5-10 business days after we receive your request. However, processing times may vary depending on:

The complexity of your request
The need for additional verification
Your payment provider’s processing times

We will keep you informed of the status of your refund request throughout the process.

Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available (e.g., expired credit card), we may issue the refund via an alternative method, such as:

Account credit (which may be available at our discretion)
Bank transfer (for certain payment methods)
Another payment method you provide

We will work with you to determine the best method for issuing your refund.

Late or Missing Refunds

If you haven’t received your refund yet, first check the account associated with your primary method of payment. It may take time for the refund to process and appear in your account.

If you haven’t received the refund within 30 days after our support team has confirmed that it was processed, please contact us at contact@contentzilla.com with:

Your refund request reference number (if provided)
The date of your original refund request
Confirmation that you’ve checked your payment account

We will investigate and work to resolve the issue promptly.

Non-Refundable Items

The following items are generally not eligible for refunds:

Fully Utilized Services: Services that have been fully used or consumed (see “Refunds Based on Usage” below)
Custom or Personalized Services: Services that were customized or personalized specifically for you
Expired Subscriptions: Subscription periods that have already expired
Fees and Charges: Any processing fees, transaction fees, or other charges associated with the service
Third-Party Services: Services provided by third parties that we do not control

Pro-Rated Refunds (Annual Subscriptions)

Our policy on pro-rated refunds for annual subscriptions depends on whether you purchased at standard or discounted pricing:

Annual Standard Pricing Plans

If you purchased an annual subscription at standard pricing (without promotional discounts):

Eligible: May be eligible for pro-rated refund for unused months
Eligible: Calculated based on the monthly equivalent rate
Eligible: Subject to discretion and the circumstances of the refund request
Eligible: Example: If you paid $120/year ($10/month equivalent) and cancel after 3 months, you may receive a refund for the remaining 9 months ($90)

Annual Discounted or Promotional Plans

If you purchased an annual subscription with a promotional discount:

Not Eligible: Not eligible for pro-rated refunds
Not Eligible: Non-refundable except for billing errors, service failures, or EU withdrawal rights (if applicable)
Not Eligible: Reason: The discount is calculated based on the commitment to the full annual term
Not Eligible: Example: If you paid $90/year (25% off the $120 standard price), no pro-rated refund is available if you cancel early

How to tell if your plan is discounted:

Check your invoice or receipt - discounted prices will show the discount percentage or savings
Promotional plans are typically labeled as “Annual Special Offer,” “Limited Time Pricing,” or similar
If unsure, contact us and we’ll clarify your plan type

Refunds Based on Usage

Our refund policy takes into account how much of the service you have actually used:

Credits Already Used

Not Eligible: Non-refundable: AI credits that have been consumed for content generation, analysis, or other AI processing
Eligible: Exception: If you were charged for credits but content was not delivered due to a technical error on our part
Eligible: Exception: If service failures prevented you from using paid credits you were charged for

Unused Credits

Eligible: May be eligible for refund on a case-by-case basis
Eligible: Depends on circumstances: Billing error, service failure, or other exceptional situations
Eligible: Subject to discretion: Final decision rests with Contentzilla

Partial Use

If you have used a portion of your credits or subscription:

Calculation: Refunds (if granted) are calculated based on unused portion
Example: If you used 20% of your monthly credits, a refund (if granted) would cover only the unused 80%
Prorated: Refund amount is prorated based on actual usage
Discretionary: All partial refunds are subject to our review and discretion

Monthly vs. Annual Subscriptions

Monthly Subscriptions: Generally no refunds for the current billing period (already paid and partially used)
Annual Subscriptions: May be eligible for pro-rated refund for unused months (standard pricing only, as outlined above)

Examples of Usage-Based Refund Scenarios

Scenario 1: No Usage

You purchased a subscription but never used any credits or services
Outcome: Eligible for full refund (subject to EU withdrawal rights or our discretionary policy)

Scenario 2: Minimal Usage

You purchased a monthly subscription, used 10% of credits, then encountered service issues
Outcome: May receive refund for unused 90% if service issues prevented further use

Scenario 3: Significant Usage

You purchased an annual plan, used credits for 6 months, then want to cancel
Outcome:
- If standard pricing: May receive pro-rated refund for remaining 6 months
- If discounted pricing: No refund available

Scenario 4: Technical Error

You were charged for 100 credits but only 50 were delivered due to a system error
Outcome: Full refund for the 50 undelivered credits, or credit to your account

Credit Expiry

Pay as You Go Credits

“Pay as You Go” credits are purchased via a one-time payment and expire 2 years after the purchase date (if unused). Unused credits cannot be refunded after the expiry date.

Subscription Credits

Subscription credits are available via a monthly subscription and expire at the end of your monthly billing cycle. Unused credits from a subscription period cannot be carried over to the next billing period unless otherwise specified.

Chargebacks

If you file a chargeback or dispute with your payment provider, your account may be suspended pending resolution. We encourage you to contact us directly at contact@contentzilla.com to resolve any issues before filing a chargeback.

Chargebacks can result in:

Account suspension or termination
Additional fees
Delays in resolving the issue

We are committed to working with you to resolve any billing or service issues fairly and promptly.

Transparency and Fairness

Contentzilla is committed to maintaining transparency and fairness while supporting customers and protecting the integrity of our services.

We strive to clearly communicate the terms of our billing and refund practices at the time of purchase, during onboarding, and in our support documentation. Our policy is designed to be easily understood, with no hidden fees or ambiguous terms.

If you have questions at any point, our support team is available to provide clear explanations and guidance. Please contact us at contact@contentzilla.com.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify you of any material changes by:

Posting the updated Refund Policy on this page
Updating the “Last updated” date at the top of this page
Sending you an email notification (if we have your email address)

If the “Last updated” date is later than the last time you read this policy, please review it again to stay informed about our refund practices.

Contact Us

If you have questions about our refund policy or need to request a refund, please contact us:

Email: contact@contentzilla.com

Postal Address:
Contentzilla
Ballarat, Victoria, Australia, 3350

For refund-related inquiries, please include “Refund Policy” in the subject line of your email.